Review: Cardo Systems ScalaRider Q2 Multiset Pro
I just took delivery on a shiny new Cardo Systems Scala Rider Q2 Multiset Pro. It’s a 2-pack motorcycle communication system designed to allow for conversation between rider and pillion rider, from bike-to-bike, and by Bluetooth cell phone. It also pairs with your Bluetooth enabled GPS or MP3 player. I’ve been interested in reviewing a product like this for quite some time. I picked the Scala Rider in particular because it’s the one that seems to be the most popular. Though there are others.
With my intention of reviewing this product, I reached out to the good folks at Cardo Systems… told them I’d like write about it. Asked if they would want to donate, or at very least loan me a kit for this purpose, and invited them to have some material participation in what ultimately made it to this post. Alas however, they never responded. I paid full retail for this puppy so I could tell you all what I think of it. Of course this also means I wasn’t able to work out a deal like I did for the Lifesaver Traction Control Breaking System.
Specs and features (taken directly from the Cardo Systems website):
General
- Talk time: up to 8 hours
- Standby time: one week
- Weight: 33.5 gr / 1.18 oz
- Battery type: rechargeable Li-Po
- Charging time: 3 hours
- Rugged Design: Rain and snow resistant
- Certificates: FCC, IC,CE, Bluetooth
- Bluetooth® version: 2.0, class 1
- Chip manufacturer: Cambridge Silicone Radio (CSR)
Intercom Features
- Bike-to-Bike intercom communication up to 700 m / 2,300 ft range (full duplex) in wide open terrain
- Rider-to-Passenger communications up to33 ft. / 10m range with all SCALA RIDER® models (full compatibility but not all features supported)
Audio Features
- Noise cancellation Microphone
- AGC technology: Automatic Volume Control according to speed and ambient noise
- VOX technology: Accept or Reject calls by voice commands
- Speaker Booster
Functional Features
- Fits all full-faced and 3/4 Helmets
- Quick-release mechanism for headset
- Two ultra-slim speakers – 5.7 mm (less than ¼”) thickness
- 4 large control buttons
Headset and Hands Free Profiles support
- Voice dial
- Last-number redial
- Call reject
- A2DP/AVRCP profile for wireless streaming stereo from MP3 player or other A2DP device
FM Radio Features
- 87.5 MHz to 108 MHz receiver
- 6 Station memory with Search and Store functions
- Automatic radio muting during incoming calls
- Radio On time: typical on avg. 8-10 hours
MP3
- Connect your MP3 player with the provided cable
GPS
- Transmit navigation instructions from your Bluetooth enabled GPS device
Charger
- 110/240V 50/60Hz Universal Travel Charger
Installation:
Default installation includes a two-piece clamp, fastened by two hex screws on the backside of the mountable unit. It’s meant to clamp onto the outer shell of the helmet, and is secured by those two screws (hex-key provided). Sadly however, the shell of my helmet – sans interior padding – was too thick (roughly a half inch) to accommodate the clamp. To address this, included with the kit is a stick-on solution that replaces the clamp. Personally I don’t like the use of glue or other adhesives on my helmets but realize that’s just a personal quirk. Nevertheless, in my case this was the only solution, short of fabricating a new clamping mechanism. The manual included with the kit did an “OK” job of presenting the step-by-step instructions for both methods.
The speakers were pretty simple. They’re backed with Velcro and the kit also includes the mating pieces of Velcro. The speakers tucked nicely into the ear pockets of my helmet, with the wiring hidden behind the padding, which kept it all clean and out of sight, and keeps them from making physical contact with my ears. Two very good plusses. But, given the depth of the ear pockets, this proved to be bad for me (I couldn’t hear the speaker output). In my attempts to remedy this, I used soft foam and more Velcro to build up the inside of the ear pockets. Nope, that didn’t work because as it turns out, the speakers were now positioned well behind my ears. But being able to keep them inside the ear pockets I managed to find that sweet spot where the sound is at its optimum because the speakers are now les than a quarter inch away, and directly inline with my ear holes. Expect to play around with this until you have it the way you like it. I can say that volume and sound quality vary greatly depending on their position relative to your ears. Even in the enclosed confines of your helmet. Again, instructional information in the manual was “OK.”
Overall, installation on two helmets, including multiple attempts at positioning within the ear pockets, took about 20 or 30 minutes from start to finish. It was pretty straightforward, with easy to read, “OK” instructions, and rather simple in task. It required no special tools nor specialized expertise.
Testing
While limited in scope, I focused testing on the following:
- Controls – ease of use while wearing the helmet.
- Varying ambient noise – Accomplished by opening and closing the face shield on my helmet while riding at varying speeds. With and without my audio system playing.
- Varying distance – What is the max distance between units before quality begins to degrade? This is limited to the bike-to-bike (AKA secondary buddy intercom) communication.
- Cell phone – Bluetooth, VOX, and other cell phone functions similar to any other headset for your cell phone.
Controls:
Each unit is equipped with four buttons. These are for volume up and down, and two multi-function buttons (some chording is necessary for the set-up functions but not for user-controls). The three things important to me with respect to user-controls are:
- Audible feedback needs to be consistent. It’s not. Sometimes it’s so feint that it’s impossible to hear while at speed. Others it’s so loud it feels like my head will implode. The good news is those loud blasts are very infrequent when using the unit under normal operation.
- Can be located and acted upon by feel only. While wearing the helmet, at 70 MPH it’s important to be able to press the buttons without too much work, by touch only… with very little concentration. This test passes nicely. With only 4 buttons in easy to find locations, this is actually one of the things I really like about the Scala Rider product.
- The controls need to be glove friendly. This for me is a semi-pass. Consider there are many different types of gloves riders use. Thick, thin, loose fitting, tight like a second skin, etc. I tested this with a pair of tight, second-skin gloves and it all just worked as expected. I then switched to looser fitting, mesh gloves and it was only slightly cumbersome. Lastly, I tested using a pair of thick, cold-weather gloves. Forget it! I was able to operate the buttons but it took too much concentration to make it safe.
Using the intercom feature and ambient noise: My initial tests were a disappointment.
- Using the Primary Buddy intercom feature (the one used for rider and pillion rider), initial attempts were in my kitchen with a partner helping out. Problems encountered were: Spotty ability to use the feature by voice only, spotty ability to use this feature by button control, and one side of the connection between the two intermittently dropped. This can only be described by “you’re breaking up, what did you say?”
- In an attempt to cure this problem I re-paired the two units using the instructions in the user manual. The pairing was successful but it did not eliminate the frequent drops. Not good… not good at all.
- Sadly, there is no meaningful troubleshooting section in the manual. This in my view is a major blunder on the part of Cardo Systems’ technical writers. There is a reference to online support, but tell that to the guy who’s out carving up the canyons, in the middle of nowhere without an internet connection. Not good… not good at all.
Correcting a problem (aka Cardo Systems Technical Support): Since I was not able to remedy the problem myself, I took a look at the support section of the Cardo Systems website.
- FAQs did not address my specific issue and those that were close, didn’t help.
- I used a web-form to send a support request on May 12, 2011
- I got impatient and sent a standard email to support@cardosystems.com on May 13, 2011
- On May 13th I received a detailed reply with a handful of troubleshooting tips. In my view, this was of the canned response variety, which tells me this is a known issue.
- Results of the suggestions sent by Technical Support: Long story made short, it fixed the problem. Longer story, I received tips on cleaning the contacts, positioning the microphone and the all-important complete unit reset. It worked. Testing can now resume.
Using the intercom feature and ambient noise (Testing resumed):
After fixing the intermittent drops noted above, field-testing consisted of the following:
- Riding at speeds up to 80 MPH.
- Riding with the face shield opened and closed.
- Riding with the sound system on and off.
Result: The simple explanation is this test passed quite nicely.
- Ambient noise did not come through. No wind noise, no sound from the stereo. This was with the face shield opened and closed. In fact, I learned later that the unit is designed such that it actually performs better when there is a lot of ambient noise. Pleasantly surprising and very cool.
- Using the voice-activated intercom works well but after 30 seconds of silence, the units go back into standby mode. This helps to conserve battery life but makes delays in the conversation an exercise in vocal finesse.
- Using the MC button to initiate the intercom connection has the advantage of the connection remaining active until the MC button it tapped again. This is good for those situations where you just want the ability to have simple but reliable conversation with your passenger.
Bike-to-bike intercom:
Due to the absence of any of my riding buddies having the Scala Rider systems, I was not able to test this feature. Perhaps I’ll test that later and report on it under a separate post.
Cell phone:
Pairing: Instructions in the manual were adequate in walking me through the pairing process for my cell phone. In this case the phone I used was the Apple iPhone. Pairing took about a minute and was successful on the first attempt.
Sound quality: Tested while riding through the streets of Long Beach reaching top speeds of perhaps 40 MPH. This was done with the face shield in both the opened and closed positions.
- I could hear fairly well with only a couple moments where ambient noise made it difficult. Though I will openly attribute this to my inability to hear certain frequencies.
- The person who helped me test by being the other end of the call reported hearing wind noise that seemed to have been reduced when I closed my face shield.
- The person who helped me by being the other end of the call reported that I could be heard just fine. Note here that I made special attempts to keep my voice at what I consider to have been normal speaking volume.
VOX: I did not test any voice controls for cell phone use. Why? Because that stuff never works right, so any deficiencies that may have been found could easily be attributed to the overall paradigm of vocal control.
Button controls: With the units equipped with easy to find and execute buttons, the controls for the cell phone use were pretty easy. Call answer, call reject, and last number redial all worked as expected with no error or odd behavior.
Overall Assessment:
The Scala Rider communication system installs easily with no need for special tools or expertise. It seems to handle wind and other ambient noise quite nicely, with only the rare instance of unwanted sound getting through. Easy to use (by touch) controls make it a safe exercise when operating while on the move (unless you happen to be wearing thick gloves like those used for cold-weather riding). The user manual leaves a bit to be desired as it contains no real troubleshooting guides and very little in the area of definitions of terminology. The help section of the web site offers very little by way of self-help resources. But the technical support folks are responsive and my issues were corrected with their first response. Is this device worth the full retail price? I don’t know quite how to answer that. I suppose that’s going to be different for everyone so I’ll just say I paid for it and don’t regret doing so.
More later.




















